We're seeking a Bilingual Account Manager (Remote)
People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua
Work Schedule: Monday-Friday, 9 am - 5 pm EST
Language: Fluent written and spoken English (C1/C2)
Only resumes in English will be considered!
ABOUT US
At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:
THE ROLE
We are currently seeking a bilingual Account Manager to join our team. As a Valatam team member, you will play a crucial role in developing client projects and accounts to initiate and maintain good client-team member relationships, meeting the operational needs of assigned client segments, ensuring that project goals are met, and ensuring customer satisfaction.
You’ll have success here if you value clear processes and feel qualified to do the following:
Maintaining relationships with clients through regular check-ins.
Preemptively solving problems with clients or their team members before they happen.
Growing our teams on each account through upselling and cross-selling.
Generating referrals from your accounts.
Presenting new placements, scheduling calls, and onboarding clients.
Updating databases and generating reports as needed.
Updating VA Manager on new placements and coordinating placement logistics.
Providing feedback on team members' performance and client satisfaction.
C1/C2 English and Spanish writing and speaking skills.
2+ years of account management experience (remote and serving US/Canadian/UK clients).
Graduated (or soon to graduate) with a college degree.
A quiet home office with a desk and office chair.
Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
Access to a quiet "home office".
Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
WHY VALATAM
Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.
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